FAQ
Q1. Have your GPUs been used for mining?
No, our GPUs are individually purchased from users who sell their old GPUs when upgrading to a new one. Each GPU is thoroughly tested before being listed for sale.
Q2. Is the warranty provided by the manufacturer or by you?
-Warranty is available from both the manufacturer and our side. However, claiming warranty directly from the manufacturer can sometimes be complicated. To make the process hassle-free, you can send your GPU to us, and we will handle the warranty claim with the service center on your behalf.
Q3. Do you buy back products that have been sold?
-Yes, you can inquire about the buyback value of your product. Contact us with the details, and we’ll evaluate its current worth.
Q4. Do we buy products?
-Yes, we purchase products. If you have a GPU or other hardware to sell, you can reach out to us with the details, and we’ll evaluate its value.
Q5. What should I do if my product becomes faulty after the warranty expires?
-If your product develops a fault after the warranty period, you can contact us for repair or troubleshooting assistance. We also offer paid repair services and can guide you on the best possible solutions.
Q6. What does the warranty not cover?
-The warranty does not cover:
- Physical damage or burnt components
- Liquid damage
- Unauthorized modifications or repairs
- Damage caused by improper usage or overclocking
- Normal wear and tear
Q7. What happens if my product gets damaged during shipping?
-All our shipments are insured to protect against damage or loss during transit. If your product arrives damaged, please contact us immediately with photos and packaging details. We will assist you in filing a claim and arranging a replacement or compensation as per the shipping policy.
Q8. Do you offer Cash on Delivery (COD)?
-Yes, we provide Cash on Delivery (COD). However, a ₹300 advance payment per item is required to confirm the order. This ensures order security and prevents cancellations.
Q9. Are all products tested before selling?
-Yes, every product is thoroughly tested before being listed for sale to ensure it is in working condition.
Q10. Do you sell brand-new or used products?
-We primarily deal in high-quality pre-owned and refurbished products, but we occasionally offer new items as well.
Q11. Can I cancel my order after placing it?
-Yes, you can cancel your order before it is shipped. However, once dispatched, cancellation is not possible.
Q12. Do you offer bulk purchase discounts?
-Yes, we provide special discounts for bulk purchases. Contact us for pricing details.
Q13. How do I claim the warranty?
-You can either claim it directly from the manufacturer or send it to us for a hassle-free claim process.
Q14. Do you provide an extended warranty?
-Yes, we offer extended warranty options on selected products. Contact us for details.
Q15. Do you offer technical support?
-Yes, we provide post-purchase support for installation, setup, and basic troubleshooting.
Q16. How long does delivery take?
–Orders are typically delivered within 3-7 business days, depending on your location.
Q17. Do you provide tracking for shipments?
-Yes, once your order is shipped, we will share a tracking number with you.
Q18. Do you ship internationally?
-urrently, we only ship within India.