At RigMentor, we prioritize customer satisfaction by providing a clear and fair return, cancellation,and refund policy.

Please review the terms and conditions below:

• Return Policy

1. Return Period

– Eligibility: Customers may return products within 7 days of delivery for any reason, provided the product is in its original condition.
– Condition of Product: The returned product must be unused, in its original packaging, and include all accessories and documentation.
– Non-Returnable Items: Certain products, such as sealed pack units (if opened) and customized items, are not eligible for return.

2. Return Procedure

– Initiation: Contact customer support at support@rigmentor.in to initiate a return request within the eligible period.
– Unboxing Video: If the product is defective or damaged, a complete unboxing video is mandatory to process your claim.
– Shipping: Once approved, you will receive instructions for returning the product. Customers are responsible for return shipping costs unless the product was defective or damaged upon delivery.

3. Inspection and Refund Process

– Inspection Period: Returned products will be inspected within 3 business days of arrival at our facility.
– Approval: Refunds or replacements will only be processed upon successful inspection.
– Refund Timeline: Approved refunds will be issued within 14 business days to the original payment method.

• Warranty and After-Sales Support

1. RigMentor Warranty

– Duration: Warranty terms depend on the specific product and will be clearly stated at the time of purchase.
– Coverage: If an issue arises during the warranty period:
– Repair: We will first attempt to repair the product.
– Replacement: If repair is not feasible, we will replace the product with an identical or equivalent item.
– Refund: If neither repair nor replacement is possible, we will issue a refund for the product’s value.

2. Warranty Claim Procedure

– Contact Support: Reach out to support@rigmentor.in with a detailed description of the issue.
– Unboxing Video: A complete unboxing video is mandatory for claims involving damaged or non-functional products.
– Shipping Costs: Customers are responsible for covering the shipping cost to send the product to our facility for inspection.
– Assessment: Upon receipt, the product will be inspected within 3 business days to determine eligibility for repair, replacement, or refund.
– Outcome: Based on the assessment:
– Repair: If the product can be repaired, it will be returned to the customer.
– Replacement: If repair is not feasible, a replacement product of equal value will be provided.
– Refund: If neither repair nor replacement is possible, a refund for the product’s value will be issued.

• Cancellation Policy

– Before Shipment: Orders can be canceled for a full refund if the cancellation request is made before the product has shipped.
– After Shipment: Orders cannot be canceled once shipped. However, the product may be returned following our return policy.

• Important Notes

– Product-Specific Warranty: Warranty coverage duration varies by product. Refer to the warranty details provided at the time of purchase.
– Inspection Timeline: All returns and warranty claims will be inspected within 3 business days of receipt.
– Refund Timeline: Refunds will be processed within 14 business days after approval.
– Shipping Costs: Customers are responsible for return shipping unless the product is defective or damaged upon delivery.

• Contact Information

For assistance with returns, cancellations, or warranty claims, Contact: 

– Email: support@rigmentor.in