Customer Support Policy for www.rigmentor.in

• At www.rigmentor.in, we are committed to providing the best possible customer support for all your inquiries, concerns, and issues related to our products and services. We want to ensure your experience with us is positive and that you receive timely assistance when needed.

Contact Information

 

• If you need assistance or have any questions, you can reach our customer support team through the following contact methods:

 

Email: support@rigmentor.in

Phone: 011-41725525

Online Contact Form: Click Here to Submit form

Support Hours: 10AM to 7PM

 

• Our customer support team is available during the following hours:

Monday To Saturday :10:00 AM To 07:00 PM

Response Time

 

• We aim to respond to all inquiries and support requests within [Maximum Response Time] during our operating hours. However, please note that response times may vary depending on the volume of requests.

 

Inquiries and Assistance

• Our customer support team can assist you with:

Product Information: If you have questions about our products, their specifications, or compatibility, our team can provide detailed information.

 

Orders and Transactions: If you need assistance with placing orders, tracking shipments, or resolving transaction-related issues, we are here to help.

 

Technical Support: If you encounter technical problems with the products you purchased from us, our team can provide guidance and support.

 

Returns and Refunds: If you wish to initiate a return or refund, our team will guide you through the process.

 

Escalation Process

 

• If you are not satisfied with the initial response or resolution provided by our customer support team, you may request to escalate your issue. We will review and address escalated cases promptly.

 

Feedback

 

• We welcome your feedback and suggestions to help us improve our customer support. If you have ideas or recommendations on how we can enhance our services, please let us know.

 

Privacy and Security

• We take your privacy and data security seriously. Any information you provide to our customer support team will be handled in accordance with our Privacy Policy to ensure the confidentiality and security of your personal information.

 

Compliance with Policies and Terms

• We expect our customers to adhere to our Terms and Conditions and any relevant policies in their interactions with our customer support team. We reserve the right to refuse assistance if a request violates our policies or terms.
• Your satisfaction is important to us, and we are dedicated to assisting you to the best of our abilities. If you have any questions or need support, please do not hesitate to contact us. Your experience with www.rigmentor.in is our top priority